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Return & Refund Policy
Thank you for shopping with reTHink! We want you to feel confident and informed when placing an order with us. Please review our shipping, return, exchange, and membership policies below.
Shipping Policy
Orders are usually processed within 3–5 business days after your order is placed.
We offer standard shipping rates at checkout. Orders over $60 qualify for free shipping.
Local pickup may also be available where applicable. If local pickup is selected, we will provide pickup instructions after your order is ready.
All shipped orders are sent with USPS tracking when available. Once your order has shipped, you will receive tracking details so you can follow your package.
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible so we can help review the issue and guide you through the next steps.
Return Policy
We accept returns within 30 days of purchase for eligible items.
To qualify for a return, items must be:
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Unopened
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Unused
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In their original packaging
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In resellable condition
Once your return is approved and received, we will review the item and process the refund or next step based on the condition of the returned product.
Exchange Policy
If you received the wrong item, a damaged item, or need to exchange an eligible product, please contact us with your order details.
We will review your request and provide instructions for the exchange process.
Non-Returnable Items
For safety, hygiene, and digital access reasons, some items cannot be returned.
Non-returnable items include:
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Opened personal care products
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Digital products
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Gift cards
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Final sale items
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Any product that has been used, opened, or is not in its original condition
Green Club Membership
Green Club membership purchases are non-refundable.
However, you may cancel your membership anytime. Cancellation will stop future membership charges, but previous membership payments will not be refunded.
Damaged or Lost Packages
If your order arrives damaged, please contact us with your order number and photos of the damaged item/package.
If your package appears lost, please check the USPS tracking first. If the package still cannot be located, contact us and we will help review the issue.
Contact Us
For questions about shipping, returns, exchanges, damaged packages, or your Green Club membership, please contact us:
Phone: 812-814-3009
Address: 1544 S. 13th St., Terre Haute, IN 47802